At Fourteen Pearls, we aim to provide the best possible experience. We understand that sometimes things may not go as planned, so here’s our friendly and transparent refund policy:
Simple and Clear Refund Guidelines
When You Can Request a Refund
- Eligible Services: Refunds apply to services explicitly outlined in your contract.
- Timeframe: Refund requests must be made within 14 days of service initiation.
Non-Refundable Services
- Completed projects and services involving third-party integrations or tools.
Partial Refunds
- If a project is partially completed, refunds may be prorated.
- Any materials provided by us must be returned before processing.
How to Request a Refund
- Email us at info@fourteenpearls.com with your project details and concerns.
- We will review your request and respond within 14 business days.
